Common Issues
Q: My comments disappeared after refreshing the page
A: This shouldn't happen as comments are automatically saved to GitLab. Check your network connection and ensure GitLab API is accessible. You can also check the browser console for any error messages.
Q: Text highlighting is not working with Ctrl+Click
A: Make sure you're holding Ctrl while selecting text. Also, avoid selecting text on buttons, links, or input fields. Only regular text content can be highlighted.
Q: Modified JIRA queries don't show new data
A: You need to run a new pipeline after modifying queries. Go to Admin Modal â Run Pipeline.
Q: Can't access Admin Modal
A: Press Ctrl+A and enter the correct admin password (pso_admin).
Q: Pipeline fails to start
A: Check your network connection and ensure you have proper GitLab access permissions. The fallback simulation will run if GitLab API is unavailable.
Q: Charts or data not displaying
A: Try refreshing the page. If the issue persists, check browser console for errors or run a new pipeline to regenerate data.
Q: Highlighted text appears in wrong location
A: If the report structure was significantly modified, XPath references might be outdated. Delete the old comment and add a new one with updated highlighting.
Need Help? Contact the PSO team or your project administrator for additional support and troubleshooting assistance.